Connected Scale
- My Allurion Scale is damaged or faulty, can I get a replacement or have it repaired?
- How do I change my Scale from kg to lb or st:lb?
- Why does my Scale show "LO" error on the screen?
- My Scale shows inaccurate data — how do I recalibrate/reset it?
- My scale/app isn’t showing biometric data — what should I do?
- How can I connect the Scale to the Allurion app?
General Questions
- I need to make an appointment with my clinic or with the dietician
- Why am I not losing weight, or why is my weight not dropping?
- I want to lose weight and get the Allurion gastric balloon — what’s the next step?
- I have a problem with the Allurion app or hardware connection, who do I contact?
- I have side effects or medical emergency while on the Allurion gastric balloon program
- I want to make a complaint or request a refund from my weight-loss clinic
User Account / Mobile App
- I need to make some changes to my profile in the app - how can I do that?
- My clinic is unable to see my account / my data on their platform
- My weight loss is not calculated correctly in the Allurion app
- How do I add my starting weight in the Allurion app?
- My weight-loss clinic sent me an email invitation to use the Allurion app, but the link has expired
- I’m a new patient, where do I enter my 4-digit clinic ID in the Allurion app?
Health Tracker Watch
- My HealthTracker watch is damaged or faulty, can I get a replacement or have it repaired?
- How do I turn off the HealthTracker watch?
- My HealthTracker watch does not turn on, what should I do?
- How do I change the language on the HealthTracker watch? (Android)
- How do I change the language on the HealthTracker watch? (iPhone)
- How do I change the date/time on the HealthTracker watch?
Google Health Connect & Integrations
- What smart watch can I connect to the app if I have an Android phone?
- How can I add a weight entry manually into the Allurion app on my Android phone?
- How can I connect my Xiaomi watch to the Allurion app?
- How can I connect my Fitbit to the Allurion app on Android phone?
- How can I connect my Huawei smart watch to the Allurion app?
- How can I connect my Garmin watch to the Allurion app?
Apple Watch Connection / Apple Health
- How can I connect my Fitbit to the Allurion app on my iPhone?
- How can I add a weight entry manually into the Allurion app on an iPhone?
- I want to delete a weight entry, but it still reappears in the app. What do I do? (iPhone)
- The app is showing duplicated weight entries. What do I do? (iPhone)
- What smart watch can I connect to the app if I have an iPhone?
- I want to use my Apple Watch, how can I connect it to the Allurion app?