If Insights shows you an error that a patient account already exists in the system when you try to send them an invite, please send us an email to help@allurion.com including the email address of the patient so we can find them in the system.
Once we locate the patient, we will assign them to your clinic's Insights so you can monitor them.
With the email address of the patient, we can check the reason you were not able to send the invite:
- Patient previously had an account in the Allurion app
- Patient was placed in the wrong clinic
- Patient selected “tracking weight on my own” in the profile settings of the app instead of "clinic weight loss program" thus not being assigned to any clinic