- Firstly, please verify with the patient that they have made an account in the Allurion app.
- Check all the Filters on Insights (patient account status & treatment type) and then try searching for the patient's name again.
- If you still do not see your patient, please send us an email to help@allurion.com including the email address of the patient so we can find them in the system.
- Once we locate the patient in our system, we will assign them to your Insights so you can monitor them.
With the email address of the patient, we can check the reason you are not able to find the patient in your Insights platform:
- Patient has not yet created/verified their account in the Allurion app
- Patient was placed in the wrong clinic
- Patient selected “tracking weight on my own” in the profile settings of the app instead of "clinic weight loss program" thus not being assigned to any clinic